Improving Workflow in Radiology Referral Centers
Automating workflow processes in radiology imaging centers through the electronic receipt of orders and electronic delivery of results and images is a sure way to gain significant improvements in service delivery to clients. These automated workflow improvements will also decrease operational costs, by eliminating manual and cumbersome technologies like fax deliveries.
Delivering reports and images electronically to the referring physicians that can be sent directly to their Electronic Medical Records (EMRs) systems also increases customer satisfaction and retention. Combining clinical report information and images into a consolidated file enhances the read process and improves productivity.
The impact of an electronic workflow environment, when orchestrated properly, quickly results in improved service delivery, greater customer loyalty, the ability to capture new business, and improved efficiencies which enhances the radiology referral center’s profitability.
Today’s radiology referral centers must cope with numerous challenges outside their control:
- Increased expenses and lower reimbursements
- Growing competition and hospital acquisitions
- Ever-increasing governmental regulations
- Expensive new technology upgrades in order to remain competitive
Radiology centers must take advantage of all the capabilities available today to control their destiny by reducing cost and growing referrals. Companies such as DigitalOne provide electronic connectivity solutions that offer radiology centers the capabilities to do just that without changes to their workflow or requiring a huge cost overhead to achieve these goals.
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